Refund policy
Bison India
At Bison India, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.
📦 Returns Eligibility
We accept returns under the following conditions:
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The return request must be raised within 7 days of order delivery
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if you have received product in damaged and in bad condition only then it will be returnable
❌ Non-Returnable Items:
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Items purchased during sale or clearance
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Products damaged due to misuse or wear & tear
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Accessories (if applicable), unless damaged or defective
🔁 Return Process
To initiate a return:
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Email us at support@bisonindia.in within 7 days of delivery
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Mention your Order ID, reason for return, and clear product images (if required)
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Once approved, our team will guide you through the return process
Returns sent without prior approval may not be accepted.
💰 Refund Policy
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Once the returned item is received and inspected, we will notify you of the refund status
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If approved, the refund will be processed within 5–7 business days
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Refunds will be issued to the original payment method only
🚚 Shipping charges are non-refundable, unless the return is due to a damaged or incorrect item sent by us.
🔄 Exchanges
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Exchanges are allowed for size or product defects, subject to stock availability
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Exchange requests must be raised within 7 days of delivery
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If the replacement product is unavailable, a refund or store credit will be issued
🚫 Damaged / Wrong Product
If you receive a damaged or incorrect item:
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Contact us within 48 hours of delivery
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Share clear photos or videos of the issue
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We will arrange a free replacement or refund after verification
📍 Reverse Pickup
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Reverse pickup availability depends on your location
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If reverse pickup is not available, customers may need to self-ship the product
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Self-shipping costs (if applicable) will be reimbursed as store credit after verification
📩 Contact Us
For any questions related to returns or refunds, contact us at:
Email: support@bisonindia.in
Bison India reserves the right to update or modify this policy at any time without prior notice.
Thank you for choosing Bison India 🦬
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