Refund policy

Bison India

At Bison India, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our refund and return policy below.


πŸ“¦ Returns Eligibility

We accept returns under the following conditions:

  • The return request must be raised within 7 days of order delivery

  • if you have received product in damaged and in bad condition only then it will be returnableΒ 

❌ Non-Returnable Items:

  • Items purchased during sale or clearance

  • Products damaged due to misuse or wear & tear

  • Accessories (if applicable), unless damaged or defective


πŸ” Return Process

To initiate a return:

  1. Email us at support@bisonindia.in within 7 days of delivery

  2. Mention your Order ID, reason for return, and clear product images (if required)

  3. Once approved, our team will guide you through the return process

Returns sent without prior approval may not be accepted.


πŸ’° Refund Policy

  • Once the returned item is received and inspected, we will notify you of the refund status

  • If approved, the refund will be processed within 5–7 business days

  • Refunds will be issued to the original payment method only

🚚 Shipping charges are non-refundable, unless the return is due to a damaged or incorrect item sent by us.


πŸ”„ Exchanges

  • Exchanges are allowed for size or product defects, subject to stock availability

  • Exchange requests must be raised within 7 days of delivery

  • If the replacement product is unavailable, a refund or store credit will be issued


🚫 Damaged / Wrong Product

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the issue

  • We will arrange a free replacement or refund after verification


πŸ“ Reverse Pickup

  • Reverse pickup availability depends on your location

  • If reverse pickup is not available, customers may need to self-ship the product

  • Self-shipping costs (if applicable) will be reimbursed as store credit after verification


πŸ“© Contact Us

For any questions related to returns or refunds, contact us at:

Email: support@bisonindia.in


Bison India reserves the right to update or modify this policy at any time without prior notice.

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